Aug 02, 2022
In Authors Forum
Before you make a sale, it's important to learn about your customer's psychology. Customers usually prefer to speak with a live person before making a purchase decision. But the problem is that one-to-one sales calls aren't very scalable. The only way to scale is to hire more salespeople. The next best thing is to chat with a live person to answer all your questions. This is a useful feature for all types of visitors, whether cold, warm or hot traffic. Not every visitor on your website will have time to search your website for answers, and you may not have time to talk to them all one-on-one. Live chat is a way to engage with your customers, get to know them better, and convince them. Sign up for your product. This also helps turn whatsapp database random visitors into warm contacts. People usually have objections and psychological barriers before signing up for a product or service. They want to know they can trust you. If you can address these barriers, you can close deals with cold and warm traffic who are skeptical about signing up for your newsletter or making their first purchase. Remember, you are not selling products to first-time visitors or expensive products to subscribed visitors who have not yet made their first purchase. Your goal is to build relationships first and then sell your product. Chatbots: an upward trend Of course, setting up a live chat tool requires hiring a real person who can chat with customers, which may not be feasible for small businesses. There is another way that you can automate this chat without involving a live person, but still provide a live person experience. Chatbots come into play here. If you want to go one step further and add live chat functionality to your website, you can set up a chatbot. This automates the process and replaces the need for a real person on the other side.